Frequently Asked Questions
You can consult all the company’s data in our legal pages.
All our collections are directly linked to Ilia Topuria and his team. When you buy on iliatopuriastore.com, you are assured that you are purchasing official and exclusive products, managed by his company, Topuria Sport SL.
There is no other website authorized to sell Ilia Topuria collections. If you find products elsewhere, please note that they are imitations or are not recognized as official. To ensure that you carry with you the authenticity and quality of the champion, buy exclusively on iliatopuriastore.com.
Enter your promotional code in the appropriate field during the checkout process, either on the cart page or the checkout page, and click “apply”. The discount will automatically be reflected in your order total. Make sure you are applying the promotional code correctly per purchase, and its value will be applied proportionally to the price of the items.
If you decide to return any product, you will be refunded the amount paid for that item, but you will lose the part of the discount applied.
Our main warehouse is located in Madrid, but depending on your location, your order may be shipped from a warehouse closer to you to guarantee a faster and more efficient delivery. Thus, we aim to offer you the best service no matter where you make your purchase from.
We recommend that you consult our size guide, which is available on each product page. There you will find detailed measurements so you can choose the size that best fits you and ensure that your purchase is perfect.
To keep your items in the best condition, always follow the specific care instructions on the product page and labels. Avoid ironing directly on prints and do not tumble dry or place garments on radiators to dry them. By following these tips, you will prolong the life of your garments and maintain their quality.
If you receive a damaged or defective product, please contact our team via the form on the contact page. We will review your case and offer you a quick solution, either a replacement item or a refund, as appropriate. We are here to ensure that you are satisfied with your purchase.
In compliance with current legislation, you have the right to request the deletion of your account, as well as to exercise other rights such as access, rectification, limitation of processing, opposition and portability of your data. To delete your account or exercise any of these rights, please contact our Customer Service through the form on the contact page.
On the “My Account” page, you will find a link that says “Forgot your password?”. Click on that link and follow the instructions to easily reset your password. You will receive an email with the necessary steps to create a new password and regain access to your account.
You can modify your account information once you have logged in to “My Account”. From the side menu, you will have access to different sections where you can update your personal information, such as name, shipping addresses and payment methods. Be sure to save your changes after you make your modifications.
If you no longer wish to receive our newsletter, you can easily unsubscribe by clicking on the “Unsubscribe” link that you will find at the bottom of any email we have sent you.
To receive our communications and exclusive offers, just subscribe to our newsletter during the purchase process or in any newsletter section you find.
We ship worldwide with the following approximate delivery times:
- Peninsular shipments: 24 to 48 hours (for the Balearic and Canary Islands, 4 to 8 days).
- Shipments to Europe: 4 to 8 days.
- International Shipments: 7 to 14 days.
Please note that these times may vary during special campaigns or due to logistical issues beyond our control.
When your order is shipped, you will receive an email with all the necessary tracking information, including the tracking number and the name of the shipping company in charge. With this information, you will be able to check the status of your order in real time. You can also check the status of your order at any time by clicking on this link.
If you are not available at the time of delivery, the carrier will attempt to contact you via the telephone number provided to arrange a redelivery or schedule a pickup at the nearest pickup point. Some carriers also make a second delivery attempt automatically.
To make sure you receive your order on time, we recommend that you keep an eye on the notifications from the shipping company and the tracking number you received by email when your order was shipped.
Our shipments are mainly managed from our central warehouse in Madrid. However, depending on your location, we can ship your order from another warehouse closer to you to ensure a fast and efficient delivery.
For shipments to Andorra, Canary Islands, Ceuta or Melilla, it is mandatory to include the ID card in the payment process, as it is required for shipment by customs authorities.
We offer several secure payment options for your convenience. You can pay for your order by credit or debit card, PayPal, and other options available at checkout. All payment methods are protected to ensure the security of your data.
Once the order is confirmed, it is not possible to make changes or cancellations automatically. However, you can contact our customer service team through the contact form, and we will do our best to help you.
Please note that if the order has already been shipped, we will not be able to make any changes or cancellations.
No, there is no minimum order. You can make your purchase regardless of the total amount of the products you choose, buy what you need without restrictions!
Once you complete your purchase, you will receive a confirmation email with the details of your order. This email confirms that we have received your payment and that your order is being processed. If you do not receive the email in a few minutes, please check your spam folder or contact our customer service team to confirm it. You must provide the information (minimum email) with which you placed the order.
You have 14 days from receipt of your order to return any product. Please make sure the items are in their original condition and see our return policy for more details on the process.
The cost of the return will depend on the specific conditions of our return policy. In some cases, return shipping costs are at the customer’s expense. We recommend that you review our return policy or contact our customer service team for more details on the associated costs.
Once we receive and review the returned product, we will refund you the corresponding amount using the same payment method you used to make the purchase. It may take 7 to 15 business days for the refund to appear in your account, depending on your bank. We will notify you by mail when the refund has been processed.
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